Refund policy

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📦 Bharat Store – Return & Refund Policy

At Bharat Store, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

🔁 1. Return Eligibility

You may request a return under the following conditions:

  • ✅ Product is damaged, defective, or expired
  • ✅ You received a wrong or missing item
  • ✅ Product is significantly different from what was ordered

📅 Return Window

  • Return requests must be raised within 48 hours of delivery

📸 Proof Required

  • Clear unboxing video or photos showing the issue
  • Order ID and details

❌ 2. Non-Returnable Items

The following items are not eligible for return:

  • Food, beverages, and consumables (unless damaged/expired)
  • Personal care & hygiene products (once opened)
  • Customized or made-to-order products
  • Used, washed, or damaged items (by customer)
  • Products marked “Non-returnable” on product page

🔄 3. Replacement Policy

  • We will prioritize replacement for eligible returns
  • Replacement is subject to stock availability
  • If replacement is not possible → refund will be issued

💰 4. Refund Policy

Refund Methods:

  • 💳 Original payment method (preferred)
  • 🪙 Store wallet credit (if selected by customer)

Refund Timeline:

  • Processed within 5–7 working days after approval
  • May take additional time depending on bank/payment provider

🚚 5. Return Pickup & Shipping

  • Free reverse pickup for damaged/wrong products
  • If pickup is unavailable:
    • Customer may ship the item
    • Shipping charges will be reimbursed

❌ 6. Order Cancellation

  • Orders can be cancelled:
    • Before dispatch → Full refund
    • After dispatch → Cancellation may not be possible

⚠️ 7. Important Conditions

  • Product must be:
    • Unused
    • In original packaging
    • With tags, invoice, and accessories
  • Returns without proof (images/video) may be rejected
  • Sale/discounted items may be non-returnable

🚫 8. Fraud & Misuse

Bharat Store reserves the right to:

  • Reject returns in case of fraudulent claims
  • Block accounts involved in policy misuse

📞 9. Contact Us

For return or refund requests: